Damask Raven welcomes your business and understands that you can spend your time shopping wherever you wish. We thank you by ensuring that you experience security in shopping and that your shopping experience is fast, easy, pleasant, and most importantly, secure.
We are absolutely committed to making every transaction with Damask Raven safe and secure. All sensitive information is encrypted and transmitted using a secure server, via SSL connection so your personal information stays protected and out of malicious hands. We only ask for just enough information to complete each transaction, and we do not store any information for longer than is absolutely necessary.
Damask Raven is monitored constantly to maintain the highest level of security, and we are continuously audited for PCI DSS compliance – the industry standard for e-commerce security.
No Question Returns
We want you to love your silk purchase as much as we do. However, if you are not absolutely in love with your silk orders, you can return any part or all of your order for your preference of a refund, a store credit, or an exchange.
Damask Raven only sells whole yardages; however Damask Raven will buy back from you any unused portion of your silk in ½ yard increments or more. All we ask is that the silk be undamaged (other than the portions you cut off in your fabulous productions of course). Buy backs for remnants are available for your choice of store credit or refund. Please note, remnant buybacks are purchased back at 1/2 the price you paid for them, due to restocking and processing fees.
There are no special catches or exceptions. All we ask is that you return uncut items back to me in the original packaging and undamaged, within 30 days of receipt. Cut remnants can be returned for 90 days for refund or store credit.
If you choose to use PayPal for your transaction then Damask Raven is PayPal Verified for additional security and your complete peace of mind. All PayPal transactions that originate from the Damask Raven website are covered by PayPal Purchase Protection with $0 Liability to you.
Damask Raven guarantees that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Damask Raven. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. Damask Raven will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using DamaskRaven.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you choose to pay with check, please mail a check in the exact amount shown on your invoice to:
PO Box 3044
Sparks, NV 89432
Please note that payments made by check take longer to process as the check must clear your account before your items will ship. Never fear though; once the order is placed your items will be cut to order pending receipt of payment so that there is no chance of supplies vanishing while payment is still pending.